Office Designs Outlet Warranty Services

Welcome to our Service and Warranty Center!

***As the impact of the COVID-19 crisis continues to evolve, we are doing our best to ensure the health and safety of our customers, employees, and partners.***

Due to this crisis, we are temporarily suspending our normal warranty requests in an effort to ensure the health of our shippers, team members, and warranty repair technicians. Additionally, please note that due to state and local shelter in place orders, we are experiencing delays in receiving parts for repairs. Repair technician work has been delayed as well. 

We appreciate your support during these challenging times. We’ll do everything in our power to ensure your warranty request is handled as soon as possible. If you submit a warranty claim request, please know it’s been received by our customer care team. Filling out the form will place you in line to get warranty work done in the order in which it was received.

We extend our sincere thanks to Office Designs customers and employees for their ongoing support and loyal dedication during this challenging time.

For more information, please visit our COVID-19 FAQ page by clicking here.

 

Welcome to our Service and Warranty Center!

Here at Office Designs we seek to provide help when products need attention or repair. When this happens, we’re here to help determine the best path of resolution with you. If your request falls within warranty, we help coordinate the right game plan to resolve your product issue. If it’s not covered by warranty, we seek to make some recommendations or point you in the right direction to help as we’re able. All our Warranty Service Technicians at Office Designs are factory trained and certified by Herman Miller, Steelcase and more. We use original Herman Miller parts.

Manufacturer Eligibility & Terms Needed to file Claim
PreOwned Herman Miller or
PreOwned Steelcase Chairs

PreOwned Questionnaire

  • Buyers of POA's from ODO/S4LCert
  • *If purchased before 11/14/19, Office Designs' warranty period is 12 years from purchase date.
    *If purchased after 11/14/19, Office Designs' warranty period 1 year from purchase date.

*Approval Required
1) Office Designs Outlet or Sit4Life Invoice
2) Picture of visible damage

*Chair will not have a factory sticker/manufacturing label

Warranty Services Eligibility and Terms:

Did you order with us?

We will need to verify you ordered with us, as we are only able to service orders that were purchased from OfficeDesigns.com, OfficeDesignsOutlet.com or Sit4Life and we’ll need a copy of the original proof of purchase that matches accordingly to verify. As of 9/5/19 Office Designs will only be servicing warranty/repairs for original Office Designs or Sit4Life customers. Chairs will not be accepted without prior authorization.

Is your product still under warranty and does it qualify for warranty?

We will need to verify your product is still under warranty - this will depend on the manufacturers warranty terms and date of purchase. We will also need to verify this is an actual defect, and not damage or normal wear of the product.

Need help figuring out if your product is still under warranty? Feel free to chat in below or email us at customercare@officedesigns.com

Can we identify the problematic issues with your product?

We will need sufficient photos and/or a good video with narration (when possible) to correctly diagnose the issues with the product. These photos and videos need to be in good lighting to adequately see the issue.

Warranty FAQ

Does it cost money to repair my chair?
If your chair is under warranty, you purchased from Office Designs, and you are the original owner/s, there is no cost to you. Office Designs takes care of everything!

If I didn’t purchase from Office Designs?
For Herman Miller products please visit the Herman Miller “Find a Dealer” to find your closest dealer.
For Steelcase products please visit the Steelcase “Authorized Dealer” locator to find your closest dealer.